Motorcity Systems is an innovative, Michigan-based software and integration solutions provider for trucking companies. Its goal: to help improve the operations of customers through modern, cloud-based software and digital solutions that make the lives of fleet dispatchers and drivers easier.
Why this goal? High driver turnover creates major operational challenges felt by large and small fleets alike. To demonstrate a commitment to drivers—the most important asset—and improve their overall work experience, fleets need to equip them with specialized tools to streamline and lighten their workload.
One major pain point for drivers is communication. The tools they have make it difficult to contact dispatchers, manage workflows such as pre- and post-trip paperwork. Motorcity already had a modern communication app call RELAY for the dispatch operation. RELAY provides a unified messaging service with text-like speed of communication between dispatch and driver. But Motorcity didn’t have a mobile app for the driver side. Motorcity’s idea: create a driver-centric mobile application that builds on its existing software platform and improves the driver experience, starting with communication.
Time was of the essence for Motorcity to get the new app developed. The company began to search for a partner to accelerate the development and launch of the native mobile app for its platform. That’s why the team turned to TXI.