TXI is 100% employee-owned. As owners, we embrace trust and transparency in how we show up every day, how we make and communicate decisions, and how we grow our business.
Over the last 20+ years, we’ve worked hard to improve transparency within the company, where everyone has equitable access to information, company financials, and critical decisions. We’ve done this by “making the implicit explicit.”
We earn our clients trust from day one by understanding their users, their pains and motivations. We do what we think is best for our client’s business, even if that’s not what is initially asked for or if it’s something that doesn’t directly benefit us.
We proactively seek multiple perspectives before making decisions. We ask who will be impacted by a change and get them involved in the thought process. We actively learn from each other and embrace feedback in the journey. We’re never complacent; we embrace new things, even when they challenge us.
As new people join the company, we help them feel welcome and get settled. When we have differences of opinion, we engage in productive conflict and resolve issues quickly, always challenging each other to improve. We proactively look to see who needs support, advocate for their growth, and eagerly provide help.
When we see problems, we go above and beyond identifying them to offer solutions and creative alternatives. We’re always on the lookout for ways to assure delivery for clients and create positive outcomes with our team. We take responsibility for our actions and work to make things right when they go wrong.
We actively pursue our own growth, drive our own careers with the support of our colleagues and managers, and seek mastery of new skills. And as we grow, we share what we’ve learned with the team. Our goal: Make TXI a more interesting place to learn and grow together.
Our team operates in a remote-first culture, which means we enable our team to work effectively from the productive, ergonomic, and fulfilling home office or shared workspace of their choice. To help with this, we give each employee a personal “work from home” budget and access to flexible coworking spaces for when they want to meet with colleagues in-person.
We also foster intentional and meaningful opportunities to connect and interact as a company, such as gathering for coworking weeks or convening client teams for high-impact collaboration.
The people of TXI are top-notch humans: smart and talented, of course, and also empathetic and authentic.
Flexible career paths are driven by clear, values-aligned expectations. It starts by clearly defining what success looks like in our organization—both for the individual and for the company. Career growth at TXI outlines paths for growth that are encouraged and supported by their manager, funded with personal education budgets, recognized and promoted in an equitable process, and guided by consistent and meaningful feedback.
Flexible career paths are driven by clear, values-aligned expectations.
Feedback is critical for growth and development. And like any technical skill or regular practice, we train our employees on how to both give and receive feedback well. We provide consistent and meaningful feedback to help them improve their skills and interactions within TXI.
An equitable promotion process ensures a more data-informed, human-driven decision-making process that is as effective as it is transparent, so everyone understands what success looks like.
Personal education budgets allow each individual to invest in their growth and development. Every employee has a personal allowance to invest in training, conferences, books, or online classes to help them pick up new skills.
At TXI, we get to experiment and work in an environment where new ideas are championed, the company is responsive to new suggestions, and individuals have room to try (and yes, sometimes fail) in their efforts. This desire to innovate and experiment is part of our culture - we do this with our clients and internally through our Experiments Framework to explore new and better ways of working and running our business.
As we experiment and learn, we look to spread ideas and best practices across the company. With regular pairing, shadowing and mentoring, and company-wide lunch and learns, we can spread knowledge about good ideas and failed experiments.
Having an experimental mindset at TXI means being open to new ideas, having time to think, space to experiment, and a chance to fail (and learn) from the experience.
Click here Watch Mark's talk from the 2021 GOTO Conference on how to adopt an experimental mindset.
Recognition is another form of regular feedback at TXI that helps our team members know when they bring value to their colleagues, contribute to the success of their team, and live up to our company’s core values. And like everything else at TXI, we get creative in how we recognize our team members and shout out their accomplishments. To name just a few examples:
We take recognition seriously because it is amazing to see all the ways that people bring creative value to their teams and to each other.
To deliver the best solutions, we need positive, inclusive environments with as much diversity in the room as possible.
We foster an inclusive culture by valuing, supporting, and challenging our employees. As part of this work, we aim to better understand and dedicate support to our team to intentionally provide growth opportunities for them, while helping them succeed at doing great work, alongside great people.
As part of our commitment to fostering an inclusive environment, we challenge ourselves to listen and learn from others. We make space for vulnerability and open dialogue, and invite others into the conversation. This means staying curious as a business and listening with the same passion with which we want to be heard.
Because burnout affects the interactions with the whole team, we proactively check in with our team to see who needs more support and who needs a break. We encourage time away from the keyboard both in long breaks and vacations and in smaller interactions (virtual coffee chats and even the occasional dance party).
At TXI, we use our various platforms as a megaphone for the topics that we feel are important to the industry. We bring leaders together to help solve big questions and share insights together. These efforts give us that opportunity to kickstart conversations with leaders across all fields. In turn, this helps improve the equity and opportunities for others to drive their careers in new directions.
In 2014, TXI created a unique conference to bring like-minded digital software agencies together with the goal of sharing insights and ideas on how best to run our various companies. This movement brought together senior leaders with shared values, who were willing to be honest, vulnerable, and transparent.
Today, this collective is now a small high-trust community of values-aligned professionals who openly collaborate, lean on each other for support, and share insights and ideas freely. We believe in finding mutually beneficial ways to learn from our competitors, share what we’ve learned in return, and elevate our operations every year.
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