Delivery management

Delivery Managers sit at the heart of an integrated team, uniting engineers, designers, strategists, and clients.

We listen carefully and encourage team members to share honest thoughts on opportunities, concerns, and risks. By ensuring crucial information reaches the right audience, we foster transparency and informed decision-making.

Truth telling is fundamental to building trust, aligning teams, and driving successful project outcomes. Our role is to provide clear and reassuring communication, helping to enhance understanding and reduce the anxiety associated with the uncertainties of building software solutions.

We demonstrate truth telling by:

• Discussing potential risks openly in team and client meetings, involving relevant stakeholders early to find solutions
• Creating transparent reports that provide real-time insights into project status and progress, accessible to both the team and clients
• Holding regular retrospectives where team members can share their honest opinions about what is working well and areas needing improvement
• Encouraging open and continuous dialogue between team and client to ensure expectations are clear and concerns are addressed before they escalate.

Delivery Managers drive initiatives from start to finish with dedication and attention to details.

Our ‘Get it done’ principle embodies a proactive, results-oriented, and adaptive mindset. We are the dynamic force that propels projects forward, maintaining a clear vision of the end goal and ensuring that every initiative begins with energy and concludes with success.

Adaptability is crucial to our success. As project requirements evolve and priorities shift, Delivery Managers excel at adjusting plans, timelines, and resources. We thrive in ambiguity, fostering an agile environment where change is embraced, and momentum is maintained. Regardless of changes, we focus the team’s efforts on high-value activities that deliver maximum impact.

We get things done by:

• Breaking down projects into manageable steps with specific goals to track progress effectively
• Assessing options and making informed decisions to keep the project moving
• Reviewing and ruthlessly prioritizing to align efforts with project goals regularly
• Identifying and removing blockers that could hinder the team’s progress to keep momentum

Great products and successful outcomes come from effective teams.

However, simply grouping people together doesn't automatically create a team. Delivery Managers are adept at unlocking the potential of each team member, creating an impact greater than the sum of individual efforts. We are multipliers.

This principle applies in any team context, whether it’s a large project team or a smaller working group. Delivery Managers understand individual skills and needs, cultivating environments that foster collaboration and maximize team potential, all while maintaining a supportive and positive attitude focused on delivery.

We demonstrate the multiplier effect by:

• Breaking down silos, encouraging cross-functional collaboration to drive innovative solutions
• Empowering team members to take initiative and make decisions, fostering leadership at all levels
• Establishing regular feedback sessions for continuous learning and improvement
• Ensuring all team members are aligned on shared objectives and hold accountability for their roles

At TXI, we know the highest-performing teams are those where individuals feel safe to ask questions, and share opinions that challenge the status quo.

Delivery Managers play a critical role in embedding psychological safety into our teams’ ways of working.

We foster trust and openness by:

• Facilitating multiple avenues for engagement and expression, ensuring that every voice is heard and valued
• Giving and receiving critical feedback in a constructive manner, focusing on learning and improvement
• Demonstrating accountability by owning mistakes and responding to team members’ errors with empathy and non-judgmental support
• Modeling and encouraging all team members to ask questions to promote clarity and shared understanding

Delivery Managers are driven by a curiosity that extends beyond personal growth.

We continuously seek new information, embrace emerging technologies, and adapt our approaches throughout projects. By integrating diverse perspectives, we find the best solutions to serve both our team and our clients.

Curiosity drives us to streamline workflows, anticipate challenges, and eliminate obstacles, making our software delivery process more efficient, innovative, and adaptable.

We embody this curiosity mindset by:

• Learning about the client's domain and organization to connect dots for better collaboration
• Establishing experiment frameworks with clear hypotheses to test new ideas or new technology
• Incorporating "How might we" (HMW) questions to inspire innovative thinking
• Asking probing questions like "Tell me more" to uncover the root of issues