Inside Starbucks’ IT asset management strategy with Bo Guilbeault

The episode:

In this episode we're joined by Bo Guilbeau of Starbucks, a leader in IT Asset Management and Retail Infrastructure Technologies. Dive into the heart of Industry 4.0 with us as Bo shares his expertise in managing complex IT assets across Starbucks' global network. Learn about the integration of IT Asset Management with cybersecurity, financial strategies, and sustainability efforts. Bo also discusses the future of asset management, highlighting the impact of technologies like AI and IoT. This episode is a must-listen for anyone interested in the intersection of technology and business strategy in today's fast-evolving industrial landscape. Join us for a blend of insights and innovation with one of the leading minds in IT Asset Management.

Podcast Host: Jason Hehman, Industry 4.0 Vertical Lead and Client Partner at TXI

Co-host: Patrick Turley, Head of Engineering at TXI

Guest: Bo Guilbeault, IT Asset Management Practitioner & Evangelist at Starbucks

The podcast:

Presented by TXI, The Modern Industrialist Podcast is for technology-focused manufacturing and logistics leaders looking to gain a competitive edge with Industry 4.0 transformation. Join our host Jason Hehman as he brings together experts from companies blazing the path for the IIoT revolution. Topics range from advice to success stories, use cases, solutions, and more.

The expert:

Jason is the Vertical Lead for Industry 4.0 at TXI. With over 20 years of experience in the industry, he has certified brand strategist credentials and a proven track record of helping clients solve complex business problems through technology.

In Jason's current role, he works closely with clients in the industrial sector to help them leverage IoT to achieve growth and unlock new value. He applies expertise in product innovation, digital transformation, and smart manufacturing to guide them through every process step, from ideation to execution. He is passionate about understanding consumer behavior and using that insight to impact business strategy, as well as creating products that enhance user experience and satisfaction.

Podcast Host: Jason Hehman, Industry 4.0 Vertical Lead at TXI

Co-host: Patrick Turley, Head of Engineering at TXI

About the guest

Bo Guilbeault has ​​spent a large portion of his career identifying, quantifying and solving business challenges with IT solutions and services as a senior executive in IT and Security.

Summary and themes explored in this episode:

• Overview of Bo Guilbeau's Role at Starbucks:

  • Exploring the scope and responsibilities of IT Asset Management at a global company like Starbucks.

  • Addressing the complexities of managing a vast array of IT assets across thousands of locations.

• The Connection of IT Asset Management with Business Functions:

  • How IT Asset Management collaborates with governance, finance, and sustainability departments.

  • The role of asset management in aligning technology investments with business goals.

• Comprehensive Asset Lifecycle Management:

  • Discussion of the end-to-end process of asset management, from procurement to disposal.

  • Strategies for maintaining operational excellence, governance, and compliance.

  • Financial management aspects, including cost optimization and investment return.

• Real-World Applications in Starbucks’ Operations:

  • In-depth examples of various technologies managed, from basic IT equipment to advanced IoT devices.

  • Insights into the challenges and strategies of managing diverse technology assets.

• Integration with Cybersecurity:

  • The critical role of IT Asset Management in safeguarding Starbucks' digital infrastructure.

  • Strategies for collaboration between asset management and cybersecurity teams to protect sensitive data.

• Leveraging Predictive Maintenance and Data Analytics:

  • How Starbucks uses data-driven approaches for predictive maintenance of its technology assets.

  • The contribution of asset management to improving service efficiency and customer experience.

• Evolving Landscape of IT Asset Management:

  • Examination of current trends and future directions in IT Asset Management.

  • Discussion on the emergence of senior roles in asset management within corporate structures.

  • The influence of emerging technologies like AI and IoT on asset management practices.

• Sustainability and Environmental Responsibility:

  • Starbucks' commitment to environmental sustainability in its IT Asset Management practices.

  • Strategies for ensuring responsible disposal and recycling of technology equipment.

• Challenges and Opportunities in Asset Management:

  • Addressing the challenges faced in IT Asset Management, including rapid technological changes and global scale operations.

  • Opportunities for innovation and efficiency gains in the asset management process.

• Collaborative Efforts Across Departments:

  • Examples of how IT Asset Management works in tandem with other departments for cohesive business operations.

  • The importance of cross-functional collaboration in a large enterprise like Starbucks.

• Asset Management's Impact on Business Decisions:

  • How IT Asset Management influences key business decisions, including technology adoption and investment strategies.