Product Discovery seeks to answer the most important questions you need to ask when developing innovative products: Will people use this product, and will this investment be worth it? Most efforts at innovation fail because they’re designed to solve the wrong problem. We start by understanding the needs of your potential customers and layer in the needs of your business, the market research, and the state of your current technology and processes. With these insights as our guideposts, we define the scope of the problem to be solved and identify a future-state product vision aligned to your business and technology strategy.
User research and analysis
Know the needs, goals, and motivations of your users to ensure you’re maximally invested in solving the right problems for the users who need help most. We call it “finding the pain killer.”
Visioning and concepting
Define the future state vision and bring it to life through sketches, storyboards, and early prototypes—whatever form tells the story of how to transform pain points into compelling solutions to meet your customer needs.
Validation and insights
Mitigate the risks of building the wrong thing by taking initial concepts for new technologies to the people who matter most—the ones intended to adopt the product. Get customer feedback early to unlock potential barriers to usage and usefulness.
Prioritization and roadmap
Define what comes first, next, and later to establish milestones with clearly defined outcomes. Then, address your riskiest assumptions through constant iteration and experimentation.
Assess and map the right technical approach for the problem at hand, including the tradeoffs that come with building and buying.
Create a compelling story around the vision, investment, timelines, resources and key milestones to build alignment, and gather momentum toward leadership buy-in and funding.
Reimagining NFC payment apps for all customer interactions
It’s not enough to produce a slick slide deck or beautiful prototype. You have to get your products live and in the hands of your end users to make an impact.
We believe that close collaboration and constant feedback help build the best products. We advocate for small builds, frequent releases, and continuous testing on your riskiest assumptions. Depending on the size and complexity of your application, it typically takes three to four months to launch a minimum viable product (MVP), followed by multiple iterations, to achieve a mature product and conquer the S-curve of adoption.
Throughout our work to launch, support, and iterate your new product line, we partner with you to measure outcomes, adapt to changing needs, and re-evaluate product priorities in light of customer, user, and business feedback.
Co-create the product delivery strategy and plan based on user feedback, business needs, and existing constraints to make sure we’re delivering what’s valuable and feasible to users and the business.
Scope and ship “thin slices” of the product that deliver key aspects of the end-to-end experience. This thin slice approach reduces false assumptions, mitigates risk, and builds conviction in the outcomes.
Gather broad and specific feedback from end-users as early and as often as possible to ensure new features are useful and interfaces are usable.
Model the roles and functions required, so you have a better understanding of how to evolve your team and leverage best practices in accessibility, design, product, and open-source software.
Monitoring and maintenance
Support and maintain the integrity of your codebase to ensure the highest quality experience possible for users and stability of the product for the long term.