With Jeremy based in Singapore, we knew we’d have a short window to align on Tend’s vision. Jeremy was an accomplished businessman but had little experience in tech or homecare. We started off with a series of phone calls to determine what he wanted to accomplish, and to help him understand what it would take to get there. After seeing that he was serious and driven, we started gearing up for an Inception to kick off the project.
Jeremy came to Chicago for a week, and we set right to work building on the trust we’d established remotely. To make the most of his time, we jumped into the Inception process to flesh out the goals of the project and find the best way to accomplish them. One of our lead developers, John Gore, led the process with a healthy dose of skepticism, pushing back on Tend from all sides to make sure the idea was on solid ground.