In 2021, just 18 percent of Americans used a mobile app to access healthcare services – a decrease from prior years, despite the fact that such services were increasingly available in response to the pandemic.
That’s bad news for providers: apps make it easier to deliver care to more people more efficiently and can serve as an excellent source of data to direct future care and treatment. The questions healthcare systems should be asking themselves, then, are why adoption is so low and what needs to happen to increase adoption.
Here are three points to consider for any healthcare system that aims to develop apps that enjoy high adoption and, as a result, improve patients’ lives.
